Vets with claims 'in process' urged to use VA status tool at any time

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As part of the many ways it offers free help to area U.S. military veterans, the Kerr County Veterans Service Office is “at-the-ready” to help them check on the status of their claims. It even offers them frequent updates. However, they applaud and encourage any veteran who wants to check on the status of their own claim online to use the VA Claim Status Tool.

“This free tool allows veterans the flexibility to access and monitor their claim online using a computer or even their smartphone/device 24 hours a day, seven days a week,” said Kerr County Veterans Service Officer Jenna Sanchez. “They can use the tool at a time that best fits their own schedule,” she added.

To begin, simply create a secure, personal online account on the VA.gov website using the free Login.gov or ID.me sign-in services. (Current sign-ins using DS Logon or MyHealtheVet work, but at the start of next year, those will no longer work because the VA is switching exclusively the Login.gov and ID.me services.)

Once online, veterans will have instant access to view their claim, upload any required information and download available decision letters without having to wait for a person to process a request, Sanchez explained.

There are some new features of the site worth noting:

  • User-friendly interface, which allows veterans to navigate and find what they need more easily

  • Real-time notifications that offer instant status updates on claims

  • Mobile optimization that allows veterans to manage their claim with the use of their phone or tablet from anywhere they have internet access

  • Clearer information that translates into veterans being able to review claim details more clearly, making it easier to understand the status and required next steps.

“This is one of several recent updates undertaken by the VA to make the process easier for veterans to check on their claims or find information they need,” Sanchez said.

The Kerr County Veterans Service Office visits with veterans by appointment, Mondays through Thursdays. It is located in Suite 107 of the county’s facility at 550 Earl Garrett Street. It can be reached by calling 830-792-2203 or by emailing veterans@co.kerr.tx.us.